Privacy & Cookie Policy

EFFECTIVE FROM 24TH MAY 2012

1st Car is committed to protecting the privacy of our visitors. We have created this policy to demonstrate our firm commitment to privacy. You can request to access and amend your contact preferences at any time, just contact customercare@rightcar.co.uk to receive a link to update your contact preferences.

Collecting Personal Information

For a number of services, both online and in branch, it is sometimes necessary for us to collect data about you to provide certain services.

We collect, store and use personal information in the following formats:

  • Information provided to the dealer; by phone, email, post, website enquiry or in person.
  • Information provided when completing an online form.
  • Information related to the purchase you make of our goods or services.

We store provided personal information on: Names, Emails, addresses, telephone numbers, payments details

We store information on events and interactions between the customer and the branch such as: Contact history, payment history and purchase history.

Using Personal Information

We use this information for the following of purposes:

  • Contacting customers in regards to enquiries.
  • Contacting customers to facilitate the provisions of services you have requested.
  • Meeting the terms of your order.
  • Enabling the use of particular services.
  • Sending statements, invoices and payments reminders to you.
  • Collecting payments from you.
  • Sending SMS notifications for: Due services, MOT expiry and vehicle recalls.
  • Sending email marketing material
    • The footer of every email contains links to allow you to amend your email marketing preferences.

3rd Party Disclosure

We may share your personal data with 3rd parties in the following situations:

  • Our manufacturer partners where it would be reasonable to do so.
    • Manufacturer Warranty
    • Manufacturer Service packages
    • New car sales
  • Partnered banks, in order to establish finance quotes/contracts.
  • Members of our group companies where it would be reasonable to do so.
  • If legally obliged to disclose your personal information.
  • In connection with any ongoing or prospective legal proceedings.
  • In order to establish, exercise or defend our legal rights.

Remarketing

You may find our adverts reaching you through; Search engines, Google Display Network and Social Networking sites. We use cookies on our site to send marketing material to users of our site over other networks. You can opt out of receiving remarketing ads through the platforms themselves. 

Except for the reasons above, we do not disclose personal information to any third parties. We will never sell or rent your personal information to third parties. We wil not provide third parties (other than as is necessary to provide the services) with your information that would uniquely identify you without first obtaining your express permission.


We use certain tracking software that allows us to monitor how our site is used, see what are cookies. For example, we are able to track how many times a certain page is viewed. We do not use tracking software to gather personal information about our visitors.

We may link to third party sites. We are not responsible for the content of those pages or their privacy practices. Although please be aware if you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

If you have any comments or questions about the administration of this site, you can contact us at webmaster@finesse-internet.co.uk

What are Cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At rightcar.co.uk we only use cookies in instances where there is a need to keep track of what you may have in a basket or functional during site operation.

If you don't wish to enable cookies, you'll still be able to browse the site and use it for general purpose although . Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use usage information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related information to show you when you're browsing.

We're giving you this information as part of our initiative to comply with recent legislation.

Our Cookie Policy

To make full use of the possible features on the rightcar.co.uk website, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from this site, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Here's a list of the main cookies we use, and what we use them for. You'll find information about 3rd party cookies here.

Flash cookies (or Local Shared Objects)

On the rightcar.co.uk website we display video content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they're managed differently by your browser.

If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings (opens in a new window). Please bear in mind though, that if you disable Flash cookies for rightcar.co.uk you'll unable to access certain types of content on the site, such as videos.

Social 'share' tools

If you take the opportunity to 'share' rightcar.co.uk content with friends through social networks - such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window - please note that we can't be responsible for the content of external websites).

Third Party Cookies

When you visit rightcar.co.uk you may notice some cookies that aren't related directly to us. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Managing Your Cookies

If cookies aren't enabled on your computer, it will mean that your online experience on our website will be limited to browsing and researching; you won't be able to personalise your browsing experience in anyway and if any ecommerce is available, you will not be able to add products to a basket.

To enable cookies

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option

How to check cookies are enabled for PCs
Google Chrome
Google Chrome
  1. Click on 'Tools' at the top of your browser window and select Options
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  3. Now select 'Allow local data to be set'
Internet Explorer
Microsoft Internet Explorer 6.0 - 11.0
  1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies
Mozilla Firefox
Mozilla Firefox
  1. Click on 'Tools' at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select 'allow sites to set cookies'
Safari
Safari
  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  3. Click 'Save'
 
How to check cookies are enabled for Macs
Internet Explorer
Microsoft Internet Explorer 5.0 on OSX
  1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
  2. Scroll down until you see 'Cookies' under Receiving Files
  3. Select the 'Never Ask' option
Safari
Safari on OSX
  1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security' then 'Accept cookies'
  3. Select the 'Only from site you navigate to'
Netscape
Mozilla and Netscape on OSX
  1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
  2. Scroll down until you see cookies under 'Privacy & Security'
  3. Select 'Enable cookies for the originating web site only'
Opera
Opera
  1. Click on 'Menu' at the top of your browser window and select 'Settings'
  2. Then select 'Preferences', select the 'Advanced' tab
  3. Then select 'Accept cookies' option
 

All other browsers

Please consult your documentation or online help files.