Complaints Procedure

We take complaints about our work, staff and levels of service very seriously. If you are not satisfied please follow the process for raising a formal complaint.

Complaints in writing to:-

Customer Complaints Department
via Right Car (UK) Limited
Beck View Road
East Riding of Yorkshire

The information we will need from you regarding your complaint is as follows:- .

  • A clear detailed description of what your complaint is about.
  • Copies of any letters or emails relating to the complaint.
  • Your email address or postal address (to enable us to reply).

We aim to respond to complaints within 20 working days. If we cannot reply to you within this time, we will let you know when you can expect a reply.

What happens next:-

When you have made your complaint we will send you an email to let you know that we have received it (as long as you have provided a valid email address).

We investigate your complaint (looking at whether you have been treated fairly and whether you have suffered any injustice or hardship, and what remedy would be fair and proportionate in the circumstances).

What to do if you are not satisfied:-

If you are not satisfied with the results of the investigation please contact:-

Trading Standards Advice
33 Witham


Financial Ombudsman Service
Exchange Tower